SpringHill Suites Chicago Naperville/Warrenville Logo for SpringHill Suites Chicago Naperville/Warrenville

 
 

Front Desk Supervisor – Warrenville, IL

Posted January 13, 2020

 
 

Job overview

To ensure a professional, efficient and customer-focused front desk function that contributes to the overall success of the hotel.

What you will be doing

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms
  • Checks printed registration cards against information on arrival report and rectifies any discrepancies
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Completes and monitors employee schedule
  • Monitors VIP arrivals
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues
  • Acts as Manager on Duty as required
  • Other duties as assigned

Requirements

Education & Experience
  • Minimum of 3 years in Front Desk Operations
  • Minimum of High School education, post-high school education preferred
Knowledge, Skills, and Abilities
  • In-depth knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Competencies
  • Commitment to Task:  Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills:  Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility:  Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative:  Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
  • Managing Execution:  Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.  
  • Teamwork:  Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

Schulte Hospitality Group is an Equal Opportunity Employer.