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Front Desk Agent (Night Auditor) – Millbrae, CA

Posted October 18, 2019

 
 

Westin’s workplace culture is designed with the associate experience in mind. Here, associates are empowered to be at their best and to infuse a spirit of well-being into each guest experience ensuring guests leave feeling better than when they arrived.

Job overview

To provide the guest with an exceptional first impression and to ensure that their overall stay is an excellent experience. 

What you will be doing

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned 

Requirements

Education & Experience
  • Minimum of High School education, post-high school education preferred
  • Minimum of one year in Front Desk Operations
Knowledge, Skills, and Abilities
  • In-depth knowledge of hotel Front Desk operations 
  • Basic computer skills  
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills 
  • Able to work flexible hours and shifts

Physical Demands

  • Must be able to stand and exert well-paced mobility for up to 8 hours in length
  • Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis
  • Must be able to exert well-paced ability in limited space
  • Must be able to lift up to 20 lbs. occasionally
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
  • Ability to spend extended lengths of time viewing a computer screen
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception

Competencies

  • Professional demeanor - service oriented
  • Interpersonal Savvy
  • Customer Focus
  • Problem Solving
  • Functional/Technical Skills
  • Integrity/Trust

Schulte Hospitality Group is an Equal Opportunity Employer.