Hilton Garden Inn Cleveland Downtown Logo for Hilton Garden Inn Cleveland Downtown

 
 

Night Manager – Cleveland, OH

Posted September 14, 2019

 
 

  • Acts as evening manager on duty
  • Manages hotel's parking and parking attendants
  • Monitors daily status of rooms, rates, discount rates, and packages
  • Maintains current list of available rooms for walk situations
  • Ensures prompt and courteous service to guests
  • Monitors VIP arrivals
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Supports restaurant, bar, and room service as needed
  • Stays informed of activities and business demands in all areas of the hotel and moves team members as appropriate so excellent overall service is delivered to all guests
  • Ability to drive the company shuttle
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • At least 2 years in hotel front desk operations with at least some experience in a supervisory role
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
  • In-depth knowledge of hotel Front Desk operations
  • Basic understanding of Food & Beverage Operations

TRAVEL:

  • Rarely

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.