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Operations/Guest Experience Manager – Middleburg Heights, OH

Posted January 6, 2020


  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms
  • Checks printed registration cards against information on arrival report and rectifies any discrepancies
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Completes and monitors employee schedule
  • Monitors VIP arrivals
*This position will oversee the Front Desk and Bistro. 
*Shift will be 1pm - 11pm