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Front Office Manager – Fairfield, CA

Posted October 16, 2020

 
 

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Regularly reviews department budget to meet budgeted wages and general expenses
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Completes and monitors employee schedules
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Hires, trains and develops direct employees
  • Interacts positively and professionally with guests to resolve issues
  • Acts as Manager on Duty as required
  • Works nights, weekends, and holidays as needed
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum of 3 years in similar leadership role.
  • High School Diploma/GED, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Staybridge Suites Fairfield Napa Valley Area

4775 Business Center Drive

Fairfield, CA 94534

Telephone (707) 863-0900