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Group Rooms Coordinator – Washington, DC

Posted january 29, 2023


Job Description

Work today, get paid today! Hotel Washington believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!
Hotel Washington is seeking a dynamic, service-oriented Group Rooms Coordinator to join our team!
What's in it for you? When you join Hotel Washington you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!

Job Duties And Responsibilities

Within 48 hours of receipt, inputs group room listings by following a detailed checklist 
Works with Director of Revenue Management to achieve optimum occupancy and revenue 
Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information 
Creates and maintains complete files on all bookings reflected in Sales PMS 
Provides information and assistance to enhance guest service 
Participates in weekly group pick-up meetings 
Provides continuous service to hotel and guests to assure guest satisfaction  
Attend group pre-function meetings 
Answer reservation sales calls when volume dictates 
Posts, tracks and follows all SOP's with advance purchase/deposit reservations 
Perform various other duties as assigned to meet business objectives 

Education And Experience

Minimum of six (6) months prior reservations or front office experience required in a full service hotel or related. 
Prior experience with Opera PMS is preferred 
Minimum of High School education 

Knowledge, Skills And Abilities

Ability to multi-task  
Team player  
Ability to exceed expectations of guests  
Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail 
Ability to make independent decisions 
Ability to use a moderately complex computer system and troubleshoot software problems 
Strong organizational skills 
Ability to work with internal and external customers 
Must be able to define problems, collect data, establish facts, and draw valid conclusions 
Strong commitment to task with a high sense of urgency 
Ability to maintain compliance with all local, state and federal laws and regulations 
Maintain confidentiality of guest information and pertinent hotel data 

Perks/Benefits

Work Today, Get Paid today with DailyPay!
Track your daily income with updates after every shift you work
Transfer your earnings instantly or next day
Automatically save a portion of your paycheck
In addition to DailyPay, Hotel Washington offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!
*Hotel Washington is an Equal Opportunity Employer.