Holiday Inn Champaign

Job Duties And Responsibilities

• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
• Manage business travel accounts to maximize business potential
• Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
• Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
• Details BEOs with client for groups with meeting space and distributes with appropriate staff.
• Conduct pre- and post-conference meetings when it is agreeable with the client
• Attends property specific receptions to generate leads and interact with customers
• Organize and execute local area blitzes
• Implement special promotions relating to sales segment
• Establishes relationships with local businesses and organizations and is an active member in local industry associations
• Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
• Consistently meet or exceed sales goals including predetermined revenue and sales activity
• Other duties as assigned

Education And Experience

• High School Diploma/GED. Bachelor's Degree preferred
• Prior sales experience preferred

Knowledge, Skills And Abilities

• Strong analytical skills relative to impact on hotel revenues
• Ability to communicate effectively verbally and in writing
• Strong understanding of revenue management principles
• Ability to use reservation and revenue management systems to develop pricing and sales recommendations
• Experience with Delphi.fdc preferred