Castle Hotel, Autograph Collection® Logo for Castle Hotel, Autograph Collection®


Front Office Supervisor – Orlando, FL

Posted november 20, 2023

Job Description

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Groupis a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations. 
Assign specific duties to staff for efficient operation of department. 
Assist in training new associates and cross-training existing associates. 
Assist in interviewing and hiring new associates for the department. 
Promote teamwork and associate morale. Treat people with respect. Recognize associate successes. 
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers. 
Monitors daily status of rooms, rates, discount rates and packages. 
Maintains current list of available rooms for walk 
Coordinates blocking of rooms. 
Checks printed registration cards against information on arrival report and rectifies any discrepancies. 
Ensures prompt and courteous service to guests. 
Pre-registers guests according to standards. 
Completes and monitors employee schedule. 
Monitors VIP arrivals. 
Notify Maintenance Department of any maintenance issues. 
Keeps track of rooms to ensure accurate status and readiness for check-in. 
Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues. 
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment. 
Acts as Manager on Duty as required. 
Work nights, weekends, and holidays as necessary. 
Perform various other duties as assigned to meet business objectives 

Education And Experience

In-depth knowledge of hotel Front Desk operations 
Basic math skills 
Ability to communicate effectively verbally and in writing 
Strong leadership skills 
Ability to exceed expectations of guests and team members 
Excellent time management skills 

Knowledge, Skills And Abilities

Ability to multi-task  
Team player  
Ability to exceed expectations of guests 
  • The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
  • Schulte Hospitality Group is an Equal Opportunity Employer.

Castle Hotel, Autograph Collection®

8602 Universal Boulevard

Orlando, FL 32819

Telephone (407) 345-1511